UPDATE: 01.05 - The MS-SQL server is now back online.

WORK TO BE PERFORMED:

This essential maintenance is across three vital areas:

1) Major reorganisation of our rackspace to facilitate further growth, improved cooling (critical for continued reliability), and additional functionality;

2) Significant network upgrades including updated network hardware, additional transit partners, and enabling us to provide enhanced network capabilities in future;

3) Following a review of our power resiliance, we will be improving this aspect of our service with more servers utilising redundant power supplies, PDU hot spares, and dual power feed options.

MAINTENANCE WINDOW:

* Start @ Friday August 22nd 2008: 22:00 BST/Western European Time/UTC+1
* End @ Saturday August 23rd 2008: 06:00 BST/Western European Time/UTC+1

Estimated maximum outage per server: 4 hours

DURING THE MAINTENANCE WINDOW:

No email will be lost during this maintenance period, all mail will be stored on our off-site backup mail server located in the USA and then re-delivered to mailboxes once all our services are back online. No loss of data will occur during this maintenance period.

Helpdesk support during this maintenance period will be limited while we focus our attention on this maintenance work. Our own email and helpdesk systems will still be available throughout this maintenance period should you need to contact us for any reason either during or after the maintenance period.

If you have any questions or concerns regarding this maintenance work please do not hesitate to contact us at
linux-support@csnewmedia.co.uk or submit a ticket via our web based helpdesk.

Thank you for your co-operation & understanding during this maintenance period as we continue to improve the quality, performance & reliability of our service.

• Added: SmarterMail Enterprise Edition allows synchronization of Contacts, Calendars, Tasks and Notes with devices such as BlackBerry, iPhone, and more.
• Added: The messages page now displays the folder of the message when searching in multiple folders.
• Many more additions, enhancements, and improvements.

Full release notes:
http://www.smartertools.com/SmarterMail/ReleaseNotes.aspx

SmarterMail Sync Guide:
http://www.smartertools.com/downloads/documents/smartermail/Collaboration_Synchronization_and_Over-the-Air_Mobile_Communications_with_SmarterMail_V01.pdf

All customers are responsible for ensuring that all scripts installed on their domains are kept up to date/patched; including scripts installed via the auto-installers we previously made available inside the hosting control panels (Helm/Plesk).

It would be appreciated if all customers could check scripts installed on their websites to avoid any chance of the website being compromised and data loss occurring. These scripts may include:

• Joomla / Mambo
• phpBB
• vBulletin
• Invision Power Boards
• PostNuke
• PHPNuke
• osCommerce
• Zencart
• Cubecar
• Wordpress

If you are not sure if your scripts are up to date or require assistance upgrading to the latest versions of your scripts please contact us via our web based helpdesk for assistance.

CHMOD Security

If you have any files or folders that you have CHMOD to mode 777 (which allows any user to read/write not just the owner (you), we suggest you change these to the following should your script or website allow it;

• 644 for files
• 755 for folders

This may not always be possible as some scripts to require the use of ‘777′ permissions.

Keeping scripts up to date & setting these permissions will further improve the security of our hosting environment.

We are currently aware of the following issues:

1. Error when clicking “Website Settings” on a domain

2. Error when clicking “Statistics” on a domain

3. Errors when attempting to use the SSL Certificate manager on a domain

We are working to resolve these issues as soon as possible.

UPDATE: All these issues are now resolved.

Date: Wednesday 23rd July 2008
Window: 12am - 6am
Expected Downtime: 5 Hours

Date: Tuesday 22nd July 2008
Window: 12am - 6am
Expected Downtime: 30 Minutes

We will be migrating the current FTP server to new hardware on Tuesday 22nd July 2008 between 12am and 6am. During this time the FTP server will be unavailable for up to 30 minutes. The IP address of the FTP server will be changing. Please ensure you use the following details to connect to FTP.

Shared Hosting Customers:
ftp.csnewmedia.co.uk OR ftp.yourdomain.com

Recommended Method: ftp.yourdomain.com (replace yourdomain.com with the domain you wish to gain FTP access too).

Reseller Hosting Customers:
ftp.ourhelmcp.com OR ftp.ourwindowsnetwork.com OR ftp.yourdomain.com

Recommended Method: ftp.yourdomain.com (replace yourdomai.com with the domain you wish to gain FTP access too). If you are using our un-branded domains for FTP please use ftp.ourwindowsnetwork.com

If you have any questions or concerns regarding this notification please contact the Helpdesk.

UPDATE 04.07am / 22nd July 2008 - The FTP server migration is now complete, please contact the Helpdesk if you are having problems with the FTP service.

UPDATE 00.45 - Web1 is now back online.

Please accept our apologies for the loss of service during this time.

UPDATE 00.15 11th July - We are unable to communicate with the server with remote desktop or use the remote reboot port facility A technical support engineer has been dispatched to the machine to perform a manual reboot.

UPDATE 1.19am 11th July - MS-SQL 2005 is now back online, please accept our apologies for the loss of service.