00.39 / 16th August 2008 - We are aware & investigating an outage with the MS-SQL 2005 server. Please accept our apologies for the loss of service during this time.
UPDATE: 01.05 - The MS-SQL server is now back online.
Our Windows mail server has been upgraded to SmarterMail v5.5, new features include:
Full release notes:
http://www.smartertools.com/SmarterMail/ReleaseNotes.aspx
SmarterMail Sync Guide:
http://www.smartertools.com/downloads/documents/smartermail/Collaboration_Synchronization_and_Over-the-Air_Mobile_Communications_with_SmarterMail_V01.pdf
Over the last few weeks we have been receiving a number of support tickets of websites that have been ‘hacked’ or ‘compromised’. In all cases theses sites have been attacked due to software not being kept up to date / security patches not being applied or incorrect CHMOD permissions set on files.
All customers are responsible for ensuring that all scripts installed on their domains are kept up to date/patched; including scripts installed via the auto-installers we previously made available inside the hosting control panels (Helm/Plesk).
It would be appreciated if all customers could check scripts installed on their websites to avoid any chance of the website being compromised and data loss occurring. These scripts may include:
If you are not sure if your scripts are up to date or require assistance upgrading to the latest versions of your scripts please contact us via our web based helpdesk for assistance.
CHMOD Security
If you have any files or folders that you have CHMOD to mode 777 (which allows any user to read/write not just the owner (you), we suggest you change these to the following should your script or website allow it;
This may not always be possible as some scripts to require the use of ‘777′ permissions.
Keeping scripts up to date & setting these permissions will further improve the security of our hosting environment.
04.50am 23rd July 2008 - The Helm Control Panel migration is complete.
We are currently aware of the following issues:
1. Error when clicking “Website Settings” on a domain
2. Error when clicking “Statistics” on a domain
3. Errors when attempting to use the SSL Certificate manager on a domain
We are working to resolve these issues as soon as possible.
UPDATE: All these issues are now resolved.
Date: Wednesday 23rd July 2008
Window: 12am - 6am
Expected Downtime: 5 Hours
If you have any questions or concerns regarding this notification please contact the Helpdesk.
Date: Tuesday 22nd July 2008
Window: 12am - 6am
Expected Downtime: 30 Minutes
We will be migrating the current FTP server to new hardware on Tuesday 22nd July 2008 between 12am and 6am. During this time the FTP server will be unavailable for up to 30 minutes. The IP address of the FTP server will be changing. Please ensure you use the following details to connect to FTP.
Shared Hosting Customers:
ftp.csnewmedia.co.uk OR ftp.yourdomain.com
Recommended Method: ftp.yourdomain.com (replace yourdomain.com with the domain you wish to gain FTP access too).
Reseller Hosting Customers:
ftp.ourhelmcp.com OR ftp.ourwindowsnetwork.com OR ftp.yourdomain.com
Recommended Method: ftp.yourdomain.com (replace yourdomai.com with the domain you wish to gain FTP access too). If you are using our un-branded domains for FTP please use ftp.ourwindowsnetwork.com
If you have any questions or concerns regarding this notification please contact the Helpdesk.
UPDATE 04.07am / 22nd July 2008 - The FTP server migration is now complete, please contact the Helpdesk if you are having problems with the FTP service.
00.12 / 16th July 2008 - We are aware of an outage on the Linux Web1 Server. Please accept our apologies for the loss of service during this time.
UPDATE 00.45 - Web1 is now back online.
23.55 10th July 2008 - We are currently investigating an outage with the MS-SQL Server 2005 service.
Please accept our apologies for the loss of service during this time.
UPDATE 00.15 11th July - We are unable to communicate with the server with remote desktop or use the remote reboot port facility A technical support engineer has been dispatched to the machine to perform a manual reboot.
UPDATE 1.19am 11th July - MS-SQL 2005 is now back online, please accept our apologies for the loss of service.
We will be carrying out emergency maintenance on the Windows Mail Server from 5.30pm UK Time on Saturday 5th July 2008. The mail server will be unavailable for up to 15 minutes while this work is carried out.
Please accept our apologies for the short notice of this work.
UPDATE 5.35pm - this work has now been completed.
13.09 - We are currently investigating email delays with the windows mail service.
Please accept our apologies for any inconvience during this time.
UPDATE: 13.27 - This issue is due to our spam filtering crashing, and causing a backlog of just over 37k emails to process.
The spam filtering service has been restarted and emails will start to be delivered to inboxes. This may take sometime due to the amount of email to process. No email has been lost due to this issue.
UPDATE: 14.22 - The mail queue is now clear.