CS New Media - Server Status

01.41 / 1st October 2008 - Due to problems with one of the new servers we had planned to use as a new DNS server, the Windows DNS migration has been cancelled until further notice.

Apologies for any inconvience this may have caused.

Date: 27th September 2008 - 28th September 2008
Time: 10pm UK Time > 4am UK Time
Services: WWW services on Web3

Between 10pm on Saturday 27th September 2008 we will be migrating the Linux Web3 server to new hardware, during this time the WWW service on the server may be unavailable at certain periods while this work is carried out.

As part of our on-going commitment to improve the service we offer there is a requirement to migrate our DNS servers to new servers and IP addresses.

If you are a reseller hosting customers using our un-branded nameservers:

ns1 / ns2 / ns3. ourhelmcp.com
ns1 / ns2 / ns3. ourwindowsnetwork.com

You can safely ignore this email and no action is required.

If you are a reseller hosting customer with private / personal nameservers (i.e. ns1.yourcompany.com) please read this email very carefully. Failure to ignore this email will result in a loss of service to all your domains.

On Wednesday 1st October 2008 from midnight we will be migrating all of our DNS servers to new hardware and networks, this will result in IP address changes. We will also be taking the opportunity to add a further DNS server (NS4) in another UK facility to further improve the reliability & uptime of the DNS service.

After the migration has completed our existing IP addresses will still work until midnight on Tuesday 7th October 2008.

When you requested personal nameservers to be set-up you will have had to “register” these nameservers with your domain registrar. This involves providing the IP address for each nameservers entry (i.e. NS1). After the maintenance has completed you will be required to updates these registered nameservers at your domain registrar to our new IP addresses.

Once the DNS migration has completed we will be sending a further email with details of these new IP addresses, you will then have up until midnight on the 7th October to update these entries. If you are not going to be unable to update your personal nameservers during this period please contact our Windows Hosting Support department via the Helpdesk providing us with details on how we can update these IP addresses for you at your domain registrar.

Failure to update IP addresses before midnight on Tuesday 7th October 2008 will result in a loss of all service for domains using your personal nameservers.

If you have any questions or concerns please contact the Windows Hosting Support Department via our Helpdesk.

Maintenance Date: 14th September 2008
Time: 10pm - 12am (UK Time)
Services Affected: MySQL4 & 5

We will be performing essisential maintenance on the Linux MySQL4 & MySQL5 services, during this time MySQL powered websites may be unavailable for up to a few minutes while this work is carried out.

23.25 - We are currently rebooting the Linux Mail Server & MySQL Servers.

Date: 8th September 2008
Maintenance Window: 10pm - 12.00am (UK Time)

We will be upgrading the Plesk Control Panel on the Web1/2/3 Linux Servers to v8.6.1; this release will resolve several bugs including those with Awstats not showing previous months statistics.

Other enhancements include:

• Ability to select a target database server (MySQL4 or MySQL5)
• Domain Keys Support - to improve the deliverability of email & reduce spam
• Improved DNS Settings page

During this upgrade website services on Web1 may be unavailable at certain periods.

UPDATE: 01.21 - This work has now been fully completed, with very little distruption to all services.

5th Sept / 13.02 - We are aware of problems with the windows mail service and working to resolve them. Please accept our apologies for the inconvience.

UPDATE 16.22 - The Windows Mail Service is now working correctly.

18.20 / 4th Sept 2008 - We are investigating an outage with the MS-SQL 2005 service.

We will be performing maintenance on the Windows Mail Server (SmarterMail) from 6pm on 4th September 2008, during this time the mail service may be unavailable for up to 10 minutes.

Please accept our apologies for the short notice of this work.

UPDATE: 6.12pm - this work has been completed