04.50am 23rd July 2008 - The Helm Control Panel migration is complete.
We are currently aware of the following issues:
1. Error when clicking “Website Settings” on a domain
2. Error when clicking “Statistics” on a domain
3. Errors when attempting to use the SSL Certificate manager on a domain
We are working to resolve these issues as soon as possible.
UPDATE: All these issues are now resolved.
We are currently experiencing some technical problems with our Helpdesk. Please accept our apologies during this time.
Date: Wednesday 23rd July 2008
Window: 12am - 6am
Expected Downtime: 5 Hours
If you have any questions or concerns regarding this notification please contact the Helpdesk.
Date: Tuesday 22nd July 2008
Window: 12am - 6am
Expected Downtime: 30 Minutes
We will be migrating the current FTP server to new hardware on Tuesday 22nd July 2008 between 12am and 6am. During this time the FTP server will be unavailable for up to 30 minutes. The IP address of the FTP server will be changing. Please ensure you use the following details to connect to FTP.
Shared Hosting Customers:
ftp.csnewmedia.co.uk OR ftp.yourdomain.com
Recommended Method: ftp.yourdomain.com (replace yourdomain.com with the domain you wish to gain FTP access too).
Reseller Hosting Customers:
ftp.ourhelmcp.com OR ftp.ourwindowsnetwork.com OR ftp.yourdomain.com
Recommended Method: ftp.yourdomain.com (replace yourdomai.com with the domain you wish to gain FTP access too). If you are using our un-branded domains for FTP please use ftp.ourwindowsnetwork.com
If you have any questions or concerns regarding this notification please contact the Helpdesk.
UPDATE 04.07am / 22nd July 2008 - The FTP server migration is now complete, please contact the Helpdesk if you are having problems with the FTP service.
00.12 / 16th July 2008 - We are aware of an outage on the Linux Web1 Server. Please accept our apologies for the loss of service during this time.
UPDATE 00.45 - Web1 is now back online.
23.55 10th July 2008 - We are currently investigating an outage with the MS-SQL Server 2005 service.
Please accept our apologies for the loss of service during this time.
UPDATE 00.15 11th July - We are unable to communicate with the server with remote desktop or use the remote reboot port facility A technical support engineer has been dispatched to the machine to perform a manual reboot.
UPDATE 1.19am 11th July - MS-SQL 2005 is now back online, please accept our apologies for the loss of service.
We will be carrying out emergency maintenance on the Windows Mail Server from 5.30pm UK Time on Saturday 5th July 2008. The mail server will be unavailable for up to 15 minutes while this work is carried out.
Please accept our apologies for the short notice of this work.
UPDATE 5.35pm - this work has now been completed.
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