22nd May 2008 / 8.44am
We are currently performing an emergency reboot of the Windows Mail Server, all mail services will be unavailable for up to 10 minutes while the reboot takes place.
UPDATE 08.55 - All mail services are now back on-line.
13.20 - Monday 19th May 2008
We are currently investigating an outage at our Manchester Hosting Facility which our Linux Servers are located in.
Please accept our apologies for the loss of service, we are investigating the problem and will update this post shortly.
UPDATE: 18.30 - We believe the cause of the problem is a switch all servers are connected too, and 1 server in particular maxing the switch out and eating all the provided bandwidth. We are still working on resolving this, during this time access to our Linux servers will be intermittent. Please accept our apologies for any inconvenience this may be causing.
UPDATE: 20.12 - All services are now back on-line and we do not anticipate any further problems. We will be issuing a full RFO (Reason for Outage) within the next few days. Please accept our apologies for today’s problems.
We will be performing essential maintenance on the Linux Mail Server on Saturday 17th May 2008 from 12.00am - 2.00am. During this time the mail server will be unavailable at certain periods while updates are carried out.
On Monday 12th May 2006 between 6.30am - 7.30am , we will be adding an additional 2Gb of RAM to the current Web1 web server. During this time all services on Web1 will be unavailable for up to 10 minutes.
UPDATE: 02.28am - The migration of MySQL to new hardware has been completed. Total downtime for both MySQL4 & MySQL5 was less than 10 minutes between 12.30am - 1.30am.
If you are experiencing problems with the MySQL service, or if your site is showing an "unable to connect to database" please ensure you are using the correct hostnames:
If you still experience problems please submit a ticket to the Windows Hosting Support Department.
Unfortuntely we did not manage to carry out the migration of data from the old server to the new server due to issues with a new Helm licence.
We will be finishing the migration tonight (Thursday 8th May 2008 - 12am / 6am).
UPDATE: 4am - Unfortunately this has not been completed again due to further issues with the Helm licence.
UPDATE: 5.25pm 8th May 2008 - we will be migrating the MySQL services from 12am - 6am on Friday 9th May 2008.
Date: Wednesday 7th May 2008
Window: 12am - 6am
Expected Downtime: 1 Hour
In order to improve the reliability and cope with demand with MySQL services on our Windows Hosting Network, we will be migrating the current MySQL services to higher specification hardware.
Please ensure you update your scripts with the new connection information below:
MySQL4 Server
Current Internal Connection String: sql02
Replace with: mysql4.ourwindowsnetwork.com
MySQL5 Server
Current Internal Connection String: sql05
Replace with: mysql5.ourwindowsnetwork.com
No data will be lost during the migration to new hardware. Failure to update connection information before the maintenance window will result in all MySQL powered websites being unavailable.
If you have any questions please contact the Windows Hosting Support Department.
We are currently investigating communication issues between the Web2 Linux Web Server and the MySQL5 central database server.
Please accept our apologies for the loss of service during this time.