19.00 - 10th April 2008
We are currently experiencing problems with our automated systems to Nominet, this is resulting in new .uk domain registrations and nameserver changes failing via our automated systems.
Please note we are still processing these requests, but it may take slightly longer than it normally does due to us having to manually submit the requests.
Please accept our apologies for any inconvenience this may cause, we hope to have this resolved as soon as possible.
Date: 12th April 2008
Maintenance Window: 12am - 6am
From 12am until 6am on 12th April 2008 the MS-SQL 2005 Server will be migrated to new higher specification hardware that has now been provisioned ready for use.
During this maintenance window access to the MS-SQL server will be unavailabe at certain periods while data is carried across, no loss of data will occur. Please accept our apologies for any inconvenience this work may cause.
At approximately 16:16 BST on 8th April 2008 our Linux Network was subjected to a sizable DDoS (Distributed Denial of Service) attack which flooded our network leaving little capacity available for legitimate in/outbound packets to utilise. This resulted in the limited service to our web server - although all servers remained online and fully operational.
The effects of this attack should only have been felt for a few minutes, as we implemented filtering at our peers to return service back to normal - our network was showing normal levels of activity by 16:27 BST at which time everything appeared to be back to normal.
Unfortunately due to the nature of these attacks they are difficult to prevent altogether, but rest assured that we continue to monitor our network with extreme vigilance to mitigate against the impact of such incidents.
Please accept our apologies for any inconvenience today’s small outage may have caused.
Over the last few weeks we have been receiving a high volume of support tickets regarding the spam filtering on our Windows mail server.
Previously we did not have our filtering to delete spam and it was simply told to mark spam in the subject of each email, based on the prefix in the subject of emails customers could set what they wanted to do with spam messages i.e. delete or move to a junk folder.
Due to the high volume of tickets regarding spam filtering and how the filtering was not being effective we have made changes globally to the mail server spam filtering.
These are as follows:
- Low Probability of being Spam: Deliver Email to inbox
- Medium Probability of being Spam: Move to Junk folder
- High Probability of being Spam: Delete Message
Changes to the spam filtering settings have also been made, with over 150 tests carried out to determine if an email does contain spam.
It will take 24/48 hours before you notice an improvement in these changes.
If you do not wish to use our default settings you can override these via logging into webmail (webmail.csnewmedia.co.uk), proceed to “My Spam Filtering” > “Override spam settings for this account” > “Save”.
We are very optimistic customers will notice a big improvement with the new spam filtering setup, as always we would love to hear your feedback either via windows-support@csnewmedia.co.uk or via our community forums www.csnmforums.com
Saturday 5th April 2008 - 7pm - 10pm
We will be performing software updates across our Linux Web Servers from 7pm until 10pm on Saturday 5th April 2008:
Maintenance Window: 8.30pm -12.30am / Thursday 3rd April 2008
From 8.30pm on Thursday 3rd April 2008 the Linux Web2 server will be unavailable while critical work is carried out to resolve instability issues that have occurred over the last few days. During this time access to websites will be unavailable at certain periods.
Please accept our apologies for the short notice of this work. If you have any questions or concerns please contact us via our web based Helpdesk.
Following an audit of security on our Linux Web Servers, we have decided to remove SSH access across all our Linux Shared/Reseller Hosting servers with immediate effect.
FTP access will still be provided to all customers as standard, VPS & Dedicated Servers are also available should you require root access to your domains.
Please accept our apologies for any inconvenience this may cause.
Maintenance Window: 7.30pm - 7.45pm on Tuesday 1st April 2008.
From 7.30pm on Tuesday 1st April 2008 the Apache web server will be unavailable while critical work is carried out to resolve instability issues that have occured over the last few days.
Please accept our apologies for the short notice of this work. If you have any questions or concerns please contact us via our web based Helpdesk.
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