CS New Media - Server Status

Friday 25th April 2008 - 15.04

We are currently looking into problems with the Web1 Linux Server, this is resulting a number of websites being unavailable.

Please accept our apologies for the inconvenience this may cause.

UPDATE: 17.15 - All sites are now back on-line. The problem was caused by a bug in the control panel software we use, Plesk. It was sending the incorrect IP address to our centralised DNS servers which resulted in a temporary period where the wrong IP was being served. We repaired this as soon as we noticed it by writing a workaround ourselves, It will not happen again, as we are now aware this bug exists and we will be reporting it to the developers shortly.

The Windows Mail Service is now back online.

Please accept our apologies for any inconvenience this mornings problems may have caused. We do not anticipate any further problems with the mail service.

We are currently investigating problems with the Windows Mail Server, please accept our apologies during this time.

Unfortunately Web1 is still running PHP4 due to problems we are encountering during the upgrade to PHP5. In order to resolve these issues we will be performing maintenance work on the Web1 Linux Server from 10pm until 6am on Tuesday 22nd April 2008 - during this time the server will be unavailable for a short period of time.

After this work, PHP5 will be available across all domains.

Please accept our apologies for any inconvenience this work may cause.

From 8pm (UK Time) on Friday 18th April 2008 the Windows Mail Server will be unavailable for up to 15 minutes while SmarterMail is upgraded to the latest stable version v5.

No email data or settings will be lost during the upgrade.

If you have any questions please contact our Windows Support Department.

18th April 2008 / 17.35

We are currently investigating problems with our Linux Mail Server which is resulting in emails not being delivered to inboxes.

Please accept our apologies for any inconvience during this time.

UPDATE: 17.45 - This is now resolved

Maintenance Window: 9pm - 11pm (UK Time)
Date: 13th April 2008

From 9pm - 11pm on Sunday 13th April 2008 we will performing emergency maintenance on the MS-SQL 2005 Server to resolve some critical problems. During this time the MS-SQL server will be unavailable for up to 30 minutes.

Please accept our apologies for the short notice of this work.

As from 31 December 2007, support from PHP.net for version 4 of PHP ceased. We will be upgrading the Web1 Linux Server to PHP5 and upgrading the Apache web server to the latest version.

Popular scripts used today (Wordpress, Joomla, Oscommerce, etc) have all been updated to work with PHP5. We recommend all customers ensure they have the latest versions of scripts installed, if you require any assistance with upgrading scripts please submit a ticket to our Linux Support Department and we will be happy to assist.

If you have any custom scripts we recommend you ensure these scripts will work with PHP5 before the upgrade so code can be updated to ensure it does work.

We will be upgrading PHP on the Linux Web1 between 10pm - 6.00am on Friday 18th April 2008

PHP4 > PHP5 Migration Guide:
http://uk3.php.net/manual/en/migration5.php

Changes to Register_globals:
http://uk3.php.net/register_globals

UPDATE: 13th April 2008 / 13.30

Unfortunately we encountered further problems with the new MS-SQL Server install, and we where unable to migrate data to the new server.

The new MS-SQL Server install is now working correctly and all MS-SQL databases will be migrated to the new server between 12am - 6am on 14th April 2008

UPDATE: 5.50am / 12th April 2008

Unfortuntely we have encountered some problems with the new MS-SQL Server install on the new server, due to these problems we would not have had time to fit the migration of the data into the maintenance window. No loss of service was occurred during this maintenance window.

Migration of the data is scheduled as follows:

13th April 2008 - 12.00am / 6.00am

During this time all current MS-SQL databases will be transferred to the new server.

Please accept our apologies for any inconvenience.