May 20
7.47AM / 20th May 2009 – We are aware the Linux MySQL5 server is down and are working to bring it on-line.
Please accept our apologies for the loss of service.
UPDATE: 08.08 – MySQL5 is now on-line.
May 04
Date:
Friday 8th May 2009
Time:
12AM – 6AM
Servers:
Delta – MySQL Server
Message:
On Friday 8th May 2009 between 12AM & 6AM we will be performing updates to MySQL4 & MySQL5, including upgrading MySQL5 to MySQL5.1. During this window MySQL services will be unavailable for up to 30 minutes.
There will be no hostname/connection information changes for MySQL.
May 04
Date:
Thursday 7th May 2009
Time:
12AM – 6AM
Servers:
Charlie – MS-SQL Server
Message:
On Thursday 7th May 2009 between 12AM & 6AM we will be upgrading MS-SQL 2005 to the latest version MS-SQL Server 2008 Service Pack 1. During this period the MS-SQL service will be unavailable at certain periods.
Existing MS-SQL hostnames/connection information for existing databases will remain as they are (sql2005.ourwindowsnetwork.com). However for any new databases created after the upgrade please use the new hostname sql2008.ourwindowsnetwork.com. Helm & the knowledgebase will be updated to reflect this change.
UPDATE: 03.32 – MS-SQL 2005 has now been upgraded to MS-SQL Server 2008.
Apr 10
Date:
Saturday 11th April 2009
Time:
1o.00PM – 1.00AM
Servers:
Reseller Web Servers
Message:
Between 10PM until 1.00AM on Saturday 11th April 2009 we will be performing software updates and general maintenance across the Linux reseller web servers. During this time domains hosted on these servers may be unavailable at certain periods.
Apr 10
Date:
Friday 10th April 2009
Time:
1o.00PM – 1.00AM
Servers:
Shared Web Servers
Message:
Between 10PM until 1.00AM on Friday 10th April 2009 we will be performing software updates and general maintenance across the Linux shared web servers. During this time domains hosted on these servers may be unavailable at certain periods.
Apr 06
10.49AM / Monday 6th April 2009
We are currently investigating an outage with the Linux Juliet Server and a small number of client servers.
Please accept our apologies for the loss of service.
Apr 01
10.55AM / 1st April 2009 – We are looking into an outage with the Windows FTP service.
UPDATE: 12.49 – The FTP service is now back on-line.
Mar 24
In order to improve the performance of the Windows mail service we will be upgrading and migrating the current mail server to new hardware, we will also be splitting shared & reseller hosting customers domains onto separate servers to increase the speed & efficiency of the mail service. These upgrades will involve IP address and mail hostname changes to the mail service.
The upgrades/migration has been scheduled for:
**** Sunday 5th April 2009 – 12AM – 6AM (UK Time) ****
During this time the Windows mail service will be unavailable for up to 1 hour while this work is carried out.
Information for Shared Hosting Customers
If you are a shared hosting customer please ensure you use the following details to connect to the mail server:
Incoming Mail Server: mail.csnewmedia.co.uk OR mail.domain.com
Outgoing Mail Server: mail.csnewmedia.co.uk OR mail.domain.com
Webmail: mail.csnewmedia.co.uk OR mail.domain.com OR webmail.domain.com
* Replace domain.com with a domain you are hosting
If you currently manage DNS for your domains elsewhere and do not point your nameservers to us after the mail upgrades have been completed you will need to update the “mail” record IP address to 89.238.132.117 for your mail service to continue to work.
Information for Reseller Hosting Customers
If you are a reseller hosting customer please ensure you use the following details to connect to the mail server:
Incoming Mail Server: mail.ourwindowsnetwork.com OR mail.domain.com
Outgoing Mail Server: mail.ourwindowsnetwork.com OR mail.domain.com
Webmail: mail.ourwindowsnetwork.com OR mail.domain.com OR webmail.domain.com
* Replace domain.com with a domain you are hosting
If you currently manage DNS for your domains elsewhere and do not point your nameservers to us after the mail upgrades have been completed you will need to update the “mail” record IP address to 89.238.132.119 for your mail service to continue to work.
Resellers please ensure you pass this information onto your clients.
Mar 14
00.59 / 15th March 2009 – The Helm Control Panel is currently unavailable while we carry out some work to resolve some issues.
Mar 11
10.07AM / 11th March 2009 – We are investigating a network outage in our Windows Manchester hosting facility. Please accept our apologies for the loss of service.
UPDATE: 11.14AM – All services are now back on-line. Apologies for the loss of service.
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