CS New Media - Server Status

13.09 - We are currently investigating email delays with the windows mail service.

Please accept our apologies for any inconvience during this time.

UPDATE: 13.27 - This issue is due to our spam filtering crashing, and causing a backlog of just over 37k emails to process.

The spam filtering service has been restarted and emails will start to be delivered to inboxes. This may take sometime due to the amount of email to process. No email has been lost due to this issue.

UPDATE: 14.22 - The mail queue is now clear.

00.01 / 22nd June 2008 - We are currently investigating an outage with Apache on the Web1 Linux Web Server. Please accept our apologies for the loss of service during this time.

UPDATE 00.07 - Apache is now back online, please accept our apologies for any inconvience this outage caused.

Our network provider has informed us that a potential hardware issue has been discovered on a crucial piece of network equipment. As a precaution this hardware will be replaced at 1 minute past midnight tonight (17th June 2008).

During this time all Linux based services including customer dedicated servers will be unavailable for up to 2 minutes.

Please accept our apologies for the short notice of this work.

05/06/08 / 15.57 - We are currently receiving a high volume of support tickets with regards to failures when sending email to @hotmail / @msn and @live email addresses. We are aware of this issue and working on a resolution.

08.45am / 3rd June 2008 - We have identified some hardware issues on Linux Web2 Server. We are performing an emergency migration to replacement hardware as a precaution now before things get busier later today. This should involve a few minutes downtime instead of risking a substantially longer period of downtime.

The downtime is expected within 30-90 minutes, and to last an estimated 5-10 minutes.

Please accept our apologies for the inconvenience.

22nd May 2008 / 8.44am

We are currently performing an emergency reboot of the Windows Mail Server, all mail services will be unavailable for up to 10 minutes while the reboot takes place.

UPDATE 08.55 - All mail services are now back on-line.

13.20 - Monday 19th May 2008

We are currently investigating an outage at our Manchester Hosting Facility which our Linux Servers are located in.

Please accept our apologies for the loss of service, we are investigating the problem and will update this post shortly.

UPDATE: 18.30 - We believe the cause of the problem is a switch all servers are connected too, and 1 server in particular maxing the switch out and eating all the provided bandwidth. We are still working on resolving this, during this time access to our Linux servers will be intermittent. Please accept our apologies for any inconvenience this may be causing.

UPDATE: 20.12 - All services are now back on-line and we do not anticipate any further problems. We will be issuing a full RFO (Reason for Outage) within the next few days. Please accept our apologies for today’s problems.

We will be performing essential maintenance on the Linux Mail Server on Saturday 17th May 2008 from 12.00am - 2.00am. During this time the mail server will be unavailable at certain periods while updates are carried out.

On Monday 12th May 2006 between 6.30am - 7.30am , we will be adding an additional 2Gb of RAM to the current Web1 web server. During this time all services on Web1 will be unavailable for up to 10 minutes.

UPDATE: 02.28am - The migration of MySQL to new hardware has been completed. Total downtime for both MySQL4 & MySQL5 was less than 10 minutes between 12.30am - 1.30am.

If you are experiencing problems with the MySQL service, or if your site is showing an "unable to connect to database" please ensure you are using the correct hostnames:

• MySQL4: mysql4.ourwindowsnetwork.com
• MySQL5: mysql5.ourwindowsnetwork.com

If you still experience problems please submit a ticket to the Windows Hosting Support Department.